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Ehdot &säännöt

Yleiset ehdot 24Seven:n palveluiden ja kauppojen käytölle.

Terms and Condition

Last Updated: 17 September 2026

Agreement to these terms

We are 24Seven Finland Oy Ab (“24Seven”, “we”, “us”, “our”), a company registered in the Finnish Trade Register, Business ID 3629716-8, with its address at Skogsgärdsvägen 5, 68555 Bosund, Finland.

We operate the website https://www.24-seven.fi (the “Site”), the mobile app 24Seven Smart Shop (the “App”), our unmanned stores in Finland, and related products and services (together, the “Services”).

Contact: +358 44 781 2451 or +358 44 977 6763 · info@24-seven.fi · Skogsgärdsvägen 5, 68555 Bosund, Finland Data protection: dpo@24-seven.fi

These Terms are a binding agreement between you and 24Seven Finland Oy Ab. By creating an account or using the Services, you accept these Terms. If you do not accept them, please do not use the Services.

Data protection. Using the Services involves processing personal data. Our Privacy Policy explains how we do this in accordance with the EU General Data Protection Regulation (GDPR) and the Finnish Data Protection Act (1050/2018).

Changes to these Terms. We may update these Terms. We will notify you of material changes in the App or by email in advance of the change taking effect. If you do not accept the changes, you may delete your account before they take effect. Nothing in these Terms limits your rights under mandatory consumer protection law.

Age. An account can be created by anyone who can complete strong electronic identification with the Finnish Trust Network (FTN) or identify themselves with Vipps MobilePay. We do not apply a separate minimum age beyond the requirements of those identification methods. Minors may use the Services for everyday purchases in accordance with Finnish law.

1. Our services

24Seven operates unmanned stores in Finland that are open 24 hours a day and sell everyday groceries, beverages and other essentials. Our stores use smart fridges, vending machines, self-checkouts and app-based or Vipps MobilePay identification.

We do not currently sell alcohol, tobacco or nicotine products, or medicines in Finland.

Store ownership. Our stores operate under a franchise model. Each store is independently owned and operated by a local store owner under the 24Seven brand and platform. We provide the technology, systems and platform; the store owner is responsible for day-to-day store operations, including customer service and returns. The store owner’s contact details are shown in the App and in the store.

2. Intellectual property

We own or license all intellectual property rights in the Services, including software, databases, designs, text, images, trademarks and logos (the “Content”). We grant you a personal, non-exclusive, non-transferable, revocable licence to use the Services and to download or print Content you have properly accessed, for your personal, non-commercial use only.

Feedback. If you send us suggestions or feedback, you grant us a worldwide, non-exclusive, royalty-free licence to use them to improve our Services. This does not affect your rights to your personal data.

3. Your commitments

By using the Services, you confirm that:

  1. The information you provide is true, accurate and up to date, and you will keep it updated.
  2. You have the legal capacity to accept these Terms.
  3. You will not access the Services through bots, scripts or other automated means.
  4. You will use the Services only for lawful purposes.

If you provide false information, we may suspend or close your account.

4. Your account

Creating an account

To shop in our stores using the App, you need an account. Creating one requires:

  1. Identification, either by:
    • Strong electronic identification with your Finnish bank credentials or mobile certificate (Finnish Trust Network, provided through our identification broker Idura); or
    • Vipps MobilePay identification.
  2. A mobile phone number for account security and service notifications, verified with a one-time SMS code.

Account security

You are responsible for keeping your phone and credentials secure, for activity under your account, and for telling us immediately about any unauthorised use. We may suspend accounts we reasonably suspect are being misused.

You can request a copy of your account data at any time from dpo@24-seven.fi.

5. Deleting your account

In the App

You can delete your account at any time in the App settings.

  1. Your account is deactivated immediately.
  2. You have 30 days to reactivate it by signing in.
  3. After 30 days, your account data is deleted and your personal details in purchase and store visit records are anonymised.
  4. We confirm the deletion by email if you have given us an email address.

Data we keep after deletion

If you cannot access the App

Contact support@24-seven.fi or call +358 44 781 2451 / +358 44 977 6763 and give your registered mobile number. We will verify your identity and process the request within one month.

6. Store entry and access

How to enter

You can open the store door using:

  1. Vipps MobilePay identification at the entrance; or
  2. The App, by tapping the door-opening button in the App.

Inside the store

Store entry data is processed to provide the Services and for store security and loss prevention. See our Privacy Policy for details, and the privacy notices of Vipps MobilePay and Idura.

7. Prohibited activities

You agree not to:

  1. Circumvent or interfere with security features, doors, fridges, vending machines or checkouts.
  2. Attempt unauthorised access to any part of the Services.
  3. Transmit viruses or malicious code.
  4. Use the Services through automated means.
  5. Impersonate another person or use another person’s identification.
  6. Share your account or let another person enter the store with your identification.
  7. Take products without paying.
  8. Harass, abuse or harm other customers or staff.
  9. Use the Services for any unlawful purpose.

8. Purchases and payment

Payment methods

Card payments in the App are not currently available.

Payment processing

Prices

9. Returns and refunds

Your statutory rights

Nothing in this section limits your rights under the Finnish Consumer Protection Act (Kuluttajansuojalaki 38/1978). If a product is defective, you are entitled to the remedies provided by law. Please notify the store owner within a reasonable time after you notice the defect.

Return types

  1. Change of mind (voluntary return)
    • The product must be unopened and in its original condition.
    • Contact the store owner within 14 days of purchase.
    • Subject to the store owner’s approval; refunded to the original payment method.
  2. Defective product
    • Products with a manufacturing or quality defect.
    • Replacement or refund, or other remedies available under the Consumer Protection Act.
    • Photos of the defect may be requested.
  3. Wrong item
    • If the product you were charged for is not the product you received.
    • Refund or the correct product.
  4. Store error
    • Products past their expiry date at the time of purchase, incorrect prices charged, or system errors causing wrong charges.
    • Refunded as soon as the error is verified.

How to request a return

Contact the store owner using the details shown in the App or in the store, and provide:

Timeline

  1. The store owner reviews your request within 2 business days.
  2. If approved, you receive return instructions.
  3. Approved refunds are processed within 5–7 business days to the original payment method.

Products that cannot be returned for change of mind

This does not affect your statutory rights for defective products.

10. Opening hours and availability

11. Monitoring and account suspension

We may monitor the Services for breaches of these Terms and may suspend or close accounts that breach them, and we cooperate with authorities as required by law.

12. Privacy and your data protection rights

Our Privacy Policy explains what data we collect, why, who we share it with, how long we keep it, and how you can exercise your rights of access, rectification, erasure, restriction, portability and objection, and your rights regarding automated decisions.

To exercise your rights, email dpo@24-seven.fi. We respond within one month, which may be extended by two further months for complex requests.

You may lodge a complaint with the Office of the Data Protection Ombudsman (www.tietosuoja.fi, tietosuoja@om.fi) or with the supervisory authority in the EU/EEA country where you live.

13. Data security

We protect your data with encryption in transit and at rest, access controls, multi-factor authentication for our systems, regular security testing and staff training. If a personal data breach occurs, we will notify the Office of the Data Protection Ombudsman within 72 hours where required and inform you directly if the breach poses a high risk to you.

Please keep your phone and credentials secure, report suspicious activity to us immediately, and keep your contact details up to date.

14. Service providers

We use trusted providers to deliver the Services, including:

Your data is processed within the EU/EEA. Full details, including safeguards for any processing outside the EU/EEA, are in our Privacy Policy.

Store owners. We may share your entry, identification and related transaction data with the owner of the store you visited to ensure store security, investigate incidents such as theft or damage, handle returns, and allow the store owner to establish, exercise or defend legal claims. This is based on our and the store owner’s legitimate interests.

Authorities. We share data when required by law, for example under a court order or at the request of the police.

15. Term and termination

These Terms apply while you use the Services. You can end them at any time by deleting your account.

We may suspend or close your account if you materially breach these Terms, engage in fraud, if required by law, or if we discontinue the Services. Except in cases of serious breach, fraud or legal requirement, we will give you reasonable advance notice.

When your account is closed, your right to use the Services ends and your data is handled as described in our Privacy Policy.

16. Changes and interruptions

We may change or discontinue parts of the Services and will give reasonable notice of material changes. The Services may occasionally be unavailable due to maintenance or technical problems. To the extent permitted by law, we are not liable for losses caused by such interruptions.

17. Disclaimer

To the extent permitted by law, the App and Site are provided “as is” and “as available”. This does not affect your statutory rights as a consumer, including your rights regarding defective products, or your data protection rights.

18. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential losses, loss of profit, or business interruption, and our total liability is limited to the amount you paid to us in the 12 months before the claim.

These limitations do not apply to liability that cannot be limited under Finnish law, including liability for intentional acts or gross negligence, your rights under the Finnish Consumer Protection Act, or our obligations under data protection law.

19. Your responsibility

You are responsible for losses you cause to us through a breach of these Terms, a violation of law, or fraudulent or criminal activity, in accordance with Finnish law. This does not limit your statutory consumer rights.

20. Receipts and records

Digital receipts are available in the App. We recommend saving receipts you may need, for example for returns or warranty claims. We keep regular, geographically separate backups but cannot guarantee against every data loss scenario; this does not affect your rights under data protection law.

21. Electronic communications

You agree that we may provide agreements, notices and other communications electronically, in the App or by email.

22. Governing law and disputes

These Terms are governed by Finnish law. The UN Convention on Contracts for the International Sale of Goods does not apply.

If you have a complaint, please first contact the store owner (for purchases and returns) or us at legal@24-seven.fi. We aim to resolve all complaints amicably.

If we cannot resolve a dispute, you may:

Disputes may also be brought before the district court (käräjäoikeus) of your place of residence in Finland. If you live in another EU country, you may also bring proceedings in the courts of your country of residence.

23. Miscellaneous

These Terms and the policies referred to in them form the entire agreement between you and us, subject to your statutory rights under consumer and data protection law. If we do not enforce a right, we have not waived it. If any provision is found invalid, the remaining provisions remain in force. These Terms do not create any partnership, agency or employment relationship.

These Terms are published in English.

24. Contact us

24Seven Finland Oy Ab Skogsgärdsvägen 5, 68555 Bosund, Finland Business ID 3629716-8